Subscription, Cancellation, and Refund Policy

1. Price and automatic renewal

Experiencer Pro costs $4 USD per month, plus any tax shown at checkout. It is a recurring subscription, not a one-time purchase. Stripe charges the payment method you provide when you subscribe and automatically at the start of each monthly billing period until you cancel. There is currently no free trial.

2. Digital delivery

Pro access begins after Stripe confirms payment. Because this is a digital service, nothing is shipped. If access does not activate after a successful payment, contact vincela9@gmail.com.

3. How to cancel

Open Experiencer's Cloud access dialog, choose Manage billing, and cancel in the Stripe customer portal. You may also contact vincela9@gmail.com if that control is unavailable. Cancellation stops future renewals. Your paid Pro access continues through the end of the billing period already paid for, unless a refund ends that access sooner.

4. Refunds and European withdrawal rights

If you are a consumer in the European Union or United Kingdom, you have the right to withdraw from your initial Experiencer Pro subscription within 14 calendar days after subscribing, without giving a reason. To exercise this right, send an unequivocal request from the email address used for your Experiencer account to vincela9@gmail.com. We will refund the initial subscription payment to the original payment method. This policy does not limit any longer or additional right provided by applicable law.

For customers outside those jurisdictions, and for later recurring charges, payments are non-refundable and are not prorated except for duplicate or erroneous charges, where required by law, or when we decide otherwise in your favor. Cancelling a subscription does not itself create a refund.

5. Failed payments and billing changes

Stripe may retry a failed payment. Pro access may become inactive if payment cannot be completed. You can update payment information through Manage billing. We will give reasonable advance notice before changing the subscription price; a new price applies no earlier than your next renewal after the notice period, subject to applicable law.

6. Your data after cancellation

Local editing remains available without Pro. After paid access ends, retained cloud resumes remain available for account export and individual deletion, but paid cloud editing, history navigation, custom-template operations, and MCP access become inactive. Export your cloud archive before closing your account. We may introduce a defined retention period later, but will provide reasonable advance notice before deleting retained cloud content unless immediate action is required for security or law.

7. Billing support

For cancellation problems, unexpected charges, invoices, or refund requests, contact vincela9@gmail.com. Include the Experiencer account email and a description of the issue; never email a complete card number.